Big Green Egg Warranty Crack Down

• Posted on 31 December 2023
• 0

For our fellow Eggheads: While we have always followed this approach for claims anyhow, it is important to know that we had been told by our rep that this was coming down the pipe. Now it is here, though, so please don't shoot the messenger!

Effective January 1, 2024, BGE and their regional Authorized BGE Dealers and Distributors are enforcing their Limited Lifetime Warranty (and also for other BGE components).

In addition to a warranty claim form with all fields completed (by your local authorized BGE dealer) and photos of the damaged item/part, the following items will be required to make a warranty claim:

* Stamp Code which can be found inside the Dome of the EGG towards the back (opposite of the thermometer).

* A valid proof of purchase receipt from an Authorized Dealer will be required to make a Warranty claim. Types of receipts accepted are the original store receipt, credit card transaction, ACE rewards statement, and/or copy of a cancelled check showing purchase and purchaser of BGE product.

If the consumer does not have proof of purchase, dealers have been instructed to deny the claim in store, and direct the customer to (https://biggreenegg.com/warranty-claim/) should further resolution be needed. If a consumer has an email from BGE approving the warranty, it will be honored in-store. Any freight charges are not covered under the Warranty.

Warranties will not be honored by Big Green EGG if the customer does not have proof of original ownership regardless of dealer's decision to honor.

Dealers will no longer be authorized to provide Warranty parts while customer is in-store filing a claim request, even with photos and original receipts provided. Dealers must submit the claim form and wait for approval (typically 24-48 hours during normal business hours) and if approved the customer will be notified. If denied, customer will also be notified. If denied, customer may pursue via the above listed website address directly with Big Green EGG.

Please refer to www.https://biggreenegg/warranty for full terms and conditions.

It's important to note that BGE's Warranty has not changed. Only the reasonable enforcement of its policies in order to protect the original purchasers and original owners.

The BGE Warranty does not apply to 2nd-hand owners.

Original replacement parts are available for purchase or may be ordered through your local Authorized Big Green EGG Dealer if not readily available in stock. It's best to call ahead if you have any questions or concerns.

Thank you for your cooperation and understanding.

EGG on!