GROUND DELIVERY (FEDEX, UPS, USPS)
Please check all addresses carefully. The Grill Guys guarantees delivery only to the addresses that we are provided with during the checkout process. If we are unable to deliver the package, we will return your order to our warehouse and a 25% restocking fee will be deducted from your refund. Shipments that you re-direct and shipments to incorrect or incomplete addresses cannot be guaranteed to deliver on time. The Grill Guys only ships in the continental United States.
The Grill Guys is not responsible for weather delays or other carrier issues.
STANDARD SHIPPING
Standard ground shipments for in-stock items are processed in approximately 2 business days. Shipments are only processed Monday through Friday, with the exception of national holidays. The Grill Guys will determine the shipping carrier after your order has been placed.
FREIGHT SHIPPING
Products shipped by freight typically leave our warehouse in 3-5 days. We are experiencing high volume and our warehouse is working hard to process orders as quickly as possible. We appreciate your patience. For more on our freight policy, please see below.
All items are shipped from our warehouse in Republic, Missouri, or directly from our suppliers. We strive to ship orders in a timely manner. Delays may occur due to holidays, weather, availability, or other circumstances.
SHIPPING HOLIDAYS
The Grill Guys and its carriers will not ship or deliver on the following days:
- New Year's Eve(Only overnight packages will be delivered)
- New Year's Day
- Martin Luther King, Jr. Day
- President's Day
- Independence Day
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Christmas Day
FREIGHT POLICY
The majority of freight products ship on standard pallets. Your item will be shipping on a pallet for several reasons. Most products that ship freight are either too heavy or too large dimensionally for ground shipment. All shipments will require access for a semi-truck and trailer to deliver. If you live in a limited access area or outside of the delivery area, it may be necessary to pick your product up at the nearest freight terminal. We will not be responsible for additional fees or compensation for deliveries in these areas. If this is a concern in your area, our sales representative(s) will be glad to discuss this with the freight company before the item is purchased.
After placing your order, the shipping company will contact you to schedule a time to drop off your delivery. For this reason, it’s extremely important to provide your main contact number at the time of check out. For freight shipments going to a residential address, the shipping company will call you the day the freight is delivered at the local terminal to schedule a delivery appointment. All residential freight requires an appointment to be delivered. Oftentimes, the estimated delivery date on the website will be incorrect because of the appointment policy. Do not make arrangements to stay home to accept delivery until the shipping company calls you to set an appointment.
Our complimentary liftgate service is available for most of our standard pallet items. This platform is installed at the rear of the truck to expedite the process of unloading your package. The driver will take your delivery off the truck for you, but it is your responsibility to bring it onto your property. Please take a few minutes to examine the exterior of your package for any visible damage. You should unpack your item at the time of delivery in the driver’s presence. In the unlikely instance that you recognize damage, remember to note it on the Proof of Delivery (POD) slip that you’ll receive from the driver. Take photos of the noted damage and email them to us at [email protected]. In most cases, it is in everyone’s best interest to refuse delivery of the product if the damage of any kind is noted. If you choose to accept the freight, you will be responsible for filing any claims with the freight company for damage reimbursement. We will not be responsible for damaged items that are not noted on the POD. By signing the proof of delivery you accept ownership of the property in its current condition.
*Freight Policy Only Applies Continental US
SUPPLIER SHIPMENTS
Items shipped to you directly from our suppliers may have additional conditions which will be communicated to you if they fall outside these policies.
SHIPPING TO PO BOXES
We are unable to ship to PO Boxes.
