Loyalty Rewards

Important information about the program and this agreement

This document describes how The Grill Guys Loyalty Rewards program works and is an agreement between you and The Grill Guys of Missouri, LLC. You agree that use of your account or any feature of this program indicates your acceptance of the terms of this agreement. In this document, the following words have special meanings: › “agreement” means this document › “program” means The Grill Guys Rewards program › “account” means your loyalty account that is linked to this program › “account” means any loyalty or account number used to access your account › “we,” “us,” “our,” and “The Grill Guys” mean The Grill Guys of Missouri, LLC. and its affiliates › “you” and “your” mean the person responsible for the account and for complying with this agreement › “authorized user” means anyone you permit to use the account › “loyalty rewards” are the rewards you earn under the program. Loyalty rewards are tracked as points and each $5 in Loyalty rewards earned is equal to 100 points. You may simply see “Loyalty” in marketing materials when referring to the rewards you earn. You may also see, “points” or “The Grill Guys Rewards points” when referring to the points you can use. › “purchases” is defined in the section of this agreement titled How you can earn points
We may make changes to the program and the terms of this agreement at any time. For example, we may: › add new terms or delete terms › change how you earn points › change how you use points › change what you can get with your points
We may temporarily prohibit you from earning points, using points you’ve already earned, or using any features of the program.
We may supplement this agreement with additional terms, conditions, disclosures, and agreements that will be considered part of this agreement.
We may refer to this agreement as the “Rewards Program Rules and Regulations” in communications about the program and in supplemental terms, conditions, disclosures, and agreements. This version of the agreement takes the place of any earlier versions.

Notice of changes

We’ll give you 30 days’ notice of the following types of changes to the program or this agreement: › if we add or increase fees applicable to the program › if we decrease the rate at which you earn points › if we limit the number of points you can earn › if we cancel the program
We’ll send this notice to you in writing, which, at our option, may be delivered to you electronically by email or through our online services, such as grillguys417.com.
We’ll give you notice of other changes to the program or agreement by posting an updated copy of this agreement when you log in to our website, grillguys417.com.
We won’t provide notice when we change what you can get with your points. You understand and agree that we can make these changes at any time. You can see what you currently can get with your points when you log in to our website, tgg.getreup.com. Future availability of any specific items isn’t guaranteed.

How you can earn points

You’ll earn points on purchases of products and services, minus returns or refunds (collectively, the “purchases”), made by you or on your behalf using information tied to your account. Buying products and services with your account, in most cases, will count as a purchase; however, the following types of transactions won’t count and won’t earn points: › items on sale or that are provided at discounted/promotional prices › drawings › donations › any purchases made on a business account › purchases made by check › interest › unauthorized or fraudulent charges › purchases that have been returned/refunded › fees of any kind, including an annual fee, if applicable
You’ll earn: › 5% in Loyalty rewards for each $1 spent for use on future purchases. This equates to $0.05 in Loyalty rewards, which is equal to 5 points, for each $1 spent. · For example, if you spend $100, you will earn $5 in Loyalty rewards, which is equal to 100 points. › 5% Loyalty rewards total for each $1 spent. This equates to $0.05 in total Loyalty rewards, which is equal to 5 points, for each $1 spent. · For example, if you spend $100 during a visit to our store, you will earn $5 in Loyalty rewards ($5 in Loyalty rewards for the base 5% earned on all purchases). $5 in Loyalty rewards is equal to 100 points. From time to time additional rewards might be provided at random, and those rewards could potentially have expiration dates. These are to be provided and redeemed solely at the discretion of the company.
Please note: › We make every effort to include all relevant information about our rewards program. However, even though some of the items that we sell may appear to fit within a rewards category, certain items may not be included. When this occurs, purchases that won’t qualify for rewards offers may initially show an increase in your points balance at the time of purchase and could be modified/changed/reduced at a later time. › Purchases made by you or a third-party via payment accounts, mobile or wireless card readers, online or mobile digital wallets, or similar technology may not qualify for rewards if the technology is not set up to process the purchase for Loyalty rewards.

Ways to earn bonus points

We may offer you ways to earn bonus points through the program, such as special activities or special promotions. You’ll find out more about the number of bonus points you can earn and any other terms at the time of the offer. The additional terms will be part of this agreement.

Other information about the earning and availability of points

Points are earned at the close of each transaction, based on the purchases made during that transaction, plus any bonus points posted during that transaction, but minus any returns or refunds. If you have more returns or refunds than points earned from purchases or bonuses, then points will be deducted from your total point balance and may result in a negative point balance.
You’ll see points you’ve earned on tgg.getreup.com. Please note that bonus points may or may not appear separately from the points earned on purchases.
We may, from time to time, provide additional ways for you to see points you’ve earned, such as through grillguys417.com, tgg.getreup.com or third party mobile application(s).
Points earned during a transaction are generally available to be used at the beginning of the next transaction; however, points earned on purchases made near the end of a transaction may take additional transactions to become available for redemption.

How you can use your points

You can use your points to redeem for credit towards any eligible purchase transaction. Other options may include: outsized transaction credits, gift cards, and/or the ability to pay with points for additional products or services made available through the program at the sole discretion of the company. You may also combine points with other eligible customer accounts that have Loyalty rewards.
We may, from time to time, provide additional ways for you to use your points in addition to those described in this agreement, such as through The Grill Guys or grillguys417.com.
Redemption values for reward options may vary. › When you use points to redeem for transaction credit, each point is worth $.05 (five cents), which means that 100 points equals $5 in redemption value. › Redemption values for other reward options may be worth more or less than this.
You are responsible for how points are used, including if you allow anyone else to access your points.
To use your points, minimum and maximum amounts may apply. We’ll let you know about any minimum or maximum amounts, as well as any additional terms and conditions, before you use your points.
Once points have been used, the transaction is considered final and may not be canceled unless otherwise noted.
The amount of time it takes for the delivery of items depends on the item. Some items can’t be shipped to PO Boxes or foreign addresses.
Applicable sales/use taxes, fees, surcharges, and shipping and handling charges are your responsibility.
We’re not responsible for replacing lost, stolen or damaged redemption items, including certificates, tickets or gift cards or for a merchant’s failure to honor them.

Pay with Points for products and services

We may give you opportunities to use your points for all or part of a payment for the purchase of eligible products or services directly through the program. In order to do so, you must either be automatically enrolled or complete the self-registration process directly with us. › To participate, you may be required to authorize The Grill Guys to share information about your account with a third party. We’ll provide you with additional details as required by law. › After you are enrolled, The Grill Guys will provide the third party with information about your participation in the program, including your program points balance. › Points will not be used without your permission. You select when and how many points are used each time you make a purchase with us, unless you opt into a default payment feature offered by a third party. In that case, your points will be applied automatically in accordance with your selected default payment settings. › The redemption value of points may be worth less when using them directly through a third-party or service provider than the redemption value of points used for reward options offered directly through the program. › We’ll deduct the number of points that you use from your program points balance. Your points balance may not reflect pending transactions until the order is complete. › Returns and point refunds are subject to the policies of the third party. › Any additional terms, conditions, disclosures or agreements provided by us or the third party related to The Grill Guys of Missouri, LLC with Loyalty Rewards Program Agreement the use of points will be part of this agreement. › Auto-enrollment. · You may be automatically enrolled with a third party if:- You currently have imformation stored in the account you maintain with that third party; or- You add information to the account you maintain with the third party. · Third parties may require you to take additional action prior to automatically enrolling you. · Your Loyalty Rewards account will be linked to the account you maintain with the third party, based on the information you save on file with them. · You will receive an email from the third party informing you of the auto-enrollment and how to de-enroll if you do not want to participate. · You may de-enroll at any time.
We may give you opportunities to use your points to pay for products or services from third-party merchants directly through the program. › Products or services may not always be available and may change without notice. › The redemption value of points may be worth less than other reward options offered directly through the program. › Any additional terms, conditions, disclosures or agreements provided by us related to the products or services you obtain will be part of this agreement.

Combine points with other customers with Loyalty Rewards

You can move your points, but only to another company customer account with Loyalty Rewards belonging to you or one member of your household.
You can’t move points to another eligible account if either account is prohibited from earning or using points at the time you attempt to move the points.
Go to the store or call the store to move your points.

How you could be prohibited from earning or using points

We may temporarily prohibit you from earning points or using points you’ve already earned: › if we suspect that you’ve engaged in fraudulent activity related to your account or the program. › if we suspect that you’ve misused the program in any way, for example: · by buying or selling points · by selling, or participating in the sale or exchange of, gift cards, or other items of value obtained through use of points · by repeatedly opening or otherwise maintaining customer accounts for the purpose of generating rewards · by manufacturing spend for the purpose of generating rewards · by moving or transferring points to an ineligible third party or account › if we suspect you’ve misused, in any way: · a third-party merchant or service provider program with which points may be used under this program · another customer account to which points may be transferred under this program, if applicable
You can begin earning and using points again in the next eligible transaction after your flagged account becomes current or when we no longer suspect fraud or misuse of the account or program.

How you could lose your points

Your points don’t expire as long as your account is open, however, you’ll immediately lose all your points if your account status changes, or your account is closed, for any of the following reasons: › you don’t make the minimum payment on your account within 14 days of the due date › you fail to comply with this or other agreements you have with The Grill Guys of Missouri, LLC › we believe you may be unwilling or unable to pay your debts on time › you file for bankruptcy › we believe that you’ve engaged in fraudulent activity related to your account or the program › we believe that you’ve misused the program in any way, for example: · by buying or selling points · by selling, or participating in the sale or exchange of, gift cards or other items of value obtained through use of points · by repeatedly opening or otherwise maintaining ccustomer accounts for the purpose of generating rewards · by manufacturing spend for the purpose of generating rewards · by moving or transferring points to an ineligible third party or account › we believe you’ve misused, in any way: · a third-party merchant or service provider program with which points may be used under this program · a customer account to which points may be transferred under this program, if applicable
We won’t reinstate points you lose, unless we’ve made an error.
If your account is closed for any other reason, you’ll have at least 30 days from the date your account is closed to use your points, as long as you don’t lose them for any of the reasons described in this agreement. If you don’t use your points during that time, you’ll lose them.
If we decide to cancel the program, you’ll have at least 30 days from the date we cancel the program to use your points, as long as you don’t lose them for any of the reasons described in this agreement. If you don’t use your points during that time, you’ll lose them.
If we’re notified of your death, your points will be automatically transferred to an associated account or, if no such account exists, they’ll be removed from our system.

Other important information you should know

Points aren’t your property and have no cash value. You can’t transfer or move points unless expressly provided for in this agreement. Additionally, points can’t be transferred by operation of law, such as by inheritance, in bankruptcy or in connection with a divorce.
Your participation in the program may result in miscellaneous income received from The Grill Guys of Missouri, LLC. and we may be required to send you, and file with the IRS, a Form 1099-MISC (Miscellaneous Income) or Form 1042-S (Foreign Person’s U.S. Source Income Subject to Withholding) for the year in which you participate and are awarded the benefits of this program. You are responsible for any tax liability related to participating in this program. Please consult your tax advisor if you have any questions about your personal tax situation.
We may assign our rights and obligations under this agreement to a third party, who will then be entitled to any of our rights that we assign to them.
We’re not responsible for any disputes you may have with any joint users on your account about the program.
The Grill Guys of Missouri, LLC. and its third-party service providers and their respective affiliates, directors, officers, employees, agents or contractors make no representations or warranties, either express or implied, including, those of merchantability, fitness for intended use or a particular purpose and otherwise arising by law, custom, usage, trade practice, course of dealing or course of performance. You release The Grill Guys of Missouri, LLC., its third-party service providers, and their respective affiliates, directors, officers, employees, agents and contractors for all activity in connection with the program, including but not limited to, use of the program, and any redemption for or purchase of products or services through the program.
You agree to indemnify and hold The Grill Guys of Missouri, LLC. and its third-party service providers and all of their respective affiliates, directors, officers, employees, agents and contractors harmless from and against any loss, damage, liability, cost, or expense of any kind (including attorneys’ fees) arising from your or any joint user’s: use of the program, any fraud or misuse of the program, violation of this agreement and/or violation of any applicable law or the rights of any third party.
The merchants and third-party service providers that participate in the program are not affiliated with us and are not sponsors or co-sponsors of the program. All participating merchant and third-party service provider names, logos, and marks are used with permission and are the property of their respective owners. Participating merchants and third-party service providers are subject to change without notice.
Participating merchants and third-party service providers are responsible for the quality and performance of any products or services they provide. The Grill Guys of Missouri, LLC. is not responsible for any aspects of the products and services provided by participating merchants or third-party service providers.
The program is void where prohibited by federal, state, or local law.
This agreement and use of the program is governed by federal law, as well as the law of Delaware, and will apply no matter where you live or use the program.
We may enforce the terms of this agreement at any time. We may delay enforcement without losing our right to enforce this agreement at a later time. If any term of this agreement is found to be unenforceable, we may still enforce the other terms.

Communications

We may send communications about the program to you at any mailing or email address in our records or through our online services, such as grillguys417.com or tgg.getreup.com or any Mobile App.
Let us know right away about any changes to your contact information using the contact information address on our website or call the phone number on ourwebsite.

Telephone monitoring

You agree that The Grill Guys of Missouri, LLC. and its third-party service providers may listen to and record telephone calls as part of providing program services.